There are many things to consider when purchasing kiosks, especially if this is your first experience with kiosks. Please take careful consideration of the information presented here. It is our desire to maximize your kiosk purchase, allowing you to accomplish all of the intended goals for which you intend to add kiosks to your business.
Here are some key issues to consider:
Your Overall Strategy
- What is the primary reason why you are considering adding kiosks at this time? Do you want to improve customer service, provide access to helpful information, automate a transaction, enhance your image, or perhaps all of the above? It is important to set clear goals. These well thought through goals outlining your kiosk-expectations will allow you to formulate a successful kiosk strategy.
- Who is your audience, and what are their needs? How will your kiosk application meet their needs? Do you have multiple target audiences, with different needs?
- Where will you be placing kiosks? Prominent, high-traffic locations are ideal for applications like retail, banking and building directories, while HR applications, which often involve longer user sessions & personal information, are better suited to less public locations. Also, will your kiosks be placed in supervised, semi-supervised, or unsupervised areas? This will have implications for security requirements and your choice of kiosk model.
- How will you measure the success of your kiosks? High overall usage, number of transactions, revenue generated? And how will you gather this information?
If you do not know the answers to these questions, simply call us and our knowledgeable staff is available to help you with this process. We will provide strategic recommendations that will make your decision to purchase kiosks one you will never regret.
Choosing a Kiosk Vendor
You can purchase kiosks from many different places. Probably the most important thing to consider is the history and reputation of the company from whom you purchase your kiosks. In today’s “perception = reality” marketing, it is extremely easy to develop a fancy website that gives an impression that is anything but real. We encounter this all the time. In fact, many of our new customers have come to us, unfortunately for them, after they have already purchased another company’s kiosk(s), only to discover that they could not deliver on their promises. The most recent example of this came to us—from a now happy Pro-Tech customer—with a picture showing the client using his “first-purchased-kiosk” as a boat anchor! It pays to do your homework. Our tagline “Experience Matters” really fits us best as a kiosk company; we have been doing this for a long time!
When selecting a kiosk vendor, you should look for:
- A kiosk company that focuses exclusively on kiosks. It is important that kiosk development is their top priority. If all they do is make kiosks, and have been doing so for many years, then the odds are they know much more about “your issues” than other companies for which kiosks are simply a part of many other things they do.
- A kiosk company that has experience developing kiosk solutions specifically for your market, or at least a similar market. A vendor that understands your market will better understand your needs and your audience.
- A kiosk company that has a reputation for quality first. When comparing kiosk prices you must be mindful of the old adage “you get what you pay for”, no where is that statement truer than when it comes to purchasing kiosks.
- A kiosk company experienced in personalizing and customizing your kiosks to your specific marketing considerations. Your kiosks should blend and fit in with your particular brand and marketing.
These are just a few things to consider, but each is very important. It’s not easy to find a kiosk vendor with all of these characteristics, but fortunately you’ve already found Pro-Tech Kiosk. We're a kiosk solutions provider that began in 1990, and have a rich history of experience in developing successful kiosk projects for clients in a wide range of industries.
We hope that you have found this information helpful as an introduction to the world of interactive kiosks. Keep in mind this is only a brief overview. For more detailed information, please continue to browse this web site. If you'd like to discuss your kiosk needs, Pro-Tech’s helpful staff is available to assist you with any questions you may have and provide recommendations about the kiosk hardware, software and services that are best suited to your needs. Please contact us for more information.
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